FAQs


Questions, questions, questions 

So many questions! But we want to make sure we answer as many of them as we can. If something’s missing, email us at info@rachx.com

Our garments

Is everything made in the UK?

Most of our garments are made in the North East of England. The exception is our vegan leather belts, which are printed and handmade in London.

The fabric for our garments is currently imported, as we can’t source it in the UK in the small batches we need. We’re always looking to improve on this, and our current overseas supplier has a strong sustainability agenda. It’s the best we can do, for now…

Is all your clothing limited edition?

Yes, everything is made in limited edition small batches. When your order arrives, you’ll find your edition number neatly sewn into the garment on a label.

How do your sizes translate to UK sizes?

Please check our sizing page for exact measurements, but as a rule of thumb:

  • Small is a UK 10
  • Medium is a UK 12
  • Large is a UK 14

My size isn’t available. Will you be offering more sizes in the future?

We plan to add more sizes as soon as we can.

The piece I wanted has sold out! Will you be making any more in the same range?

The simple answer is yes, but you may need to wait a short while. All our garments are limited edition, made in small batches, and if they’ve sold out then drop me an email at info@rachx.com. I’m always working on new collections, though, so subscribe to my emails to avoid missing out! 

Do you have any plans to expand the range?

Absolutely! We have all sorts of exciting plans… Our founder Rachel started off as a surface pattern designer so we’ll be introducing her prints to the range when we can.

Ordering, delivery and returns

What will happen once I’ve put in my order?

Good question! Once you’ve paid online, you’ll receive a confirmation email. 

We’re going to answer the rest of the question as if you’ve ordered anything from the collection that is currently in stock. Everything is made in small batches. If we have them in stock, they’ll be dispatched within 7 days. If they’re out of stock but available for preorder, we’re currently having more made up. You can still place an order but there will be a wait before you receive it. That wait could be between 6 to 12 weeks.

Once your order is ready, we’ll pack it and send it to you by Royal Mail tracked and signed. It’ll arrive with you, you’ll open it, fall in love with it and wear it happily for years!

How long will it take for my order to arrive?

Please check the (long) answer above! Most items will be no more than four weeks, but belts will be up to two weeks if they’re in stock, and 12 weeks if they’re on preorder. Please get in touch if you have any questions.

How will my order be shipped?

Orders are sent via Royal Mail Tracked 48 with Signature or Royal Mail Signed For® 2nd Class.

I live overseas. Can you ship my order outside the UK?

At the moment, we only ship within the UK, but we’re working on it. We hope to be shipping internationally very soon. Watch this space.

Shipping is free in the UK. Everything is sent in recyclable packaging via Royal Mail Tracked 48 with Signature or Royal Mail Signed For® 2nd Class.

My order hasn’t arrived. What should I do?

First up, please read the (long) answer earlier on this page about what happens after you place an order, to check the turnaround times for the item you’ve ordered.

Once it’s been dispatched (you’ll have had an email about this) you can track your parcel’s progress via Royal Mail using the tracking number in the email. 

If your order hasn’t arrived in the time we suggest, get in touch and we’ll look into it and sort it out!

How can I track my order?

Once your order has been dispatched (you’ll have had an email about this) you can track your parcel’s progress via Royal Mail using the tracking number in the email.